When dock waits look like idle time
How tracking apps confuse bay queues with roadside idle — and what to check in your geofence list before payroll argues.
Cross-docks in Johor Bahru often assign bays by radio after a vehicle has already stopped at the gate. Many logistics tracking apps start an idle timer the moment speed drops outside a customer polygon. If your staging area is not drawn as its own geofence, the analytics will treat a legitimate queue as a driver pause.
Before you change bonus rules, export a week of stops longer than your idle threshold and mark which ones sit inside the yard perimeter. Walk those points with a supervisor. If most contested stops cluster at the same unmarked apron, redraw that polygon first. Only then revisit the threshold minutes.
Appgardenline reviews frequently find that overnight thresholds need to differ from daytime ones: night crews wait longer for bay messages, and a single twelve-minute rule punishes the wrong behaviour.